Store Policy
Customer Care
At Trails of Grace, we want you to feel confident and cared for when shopping with us. If you have a question about a product, an order, or an issue with your purchase, please contact us and we’ll be happy to help.
We are a small business and truly appreciate every order. Our goal is to provide friendly, personal customer service and help resolve any concerns as quickly as possible.
Privacy & Safety
Your privacy is important to us. Trails of Grace uses the information you provide when placing an order only as needed to process and fulfill your purchase, provide customer service, communicate with you about your order, and operate our online store.
Your information may be securely processed by trusted service providers that help us operate our website, process payments, fulfill orders, and provide shipping services. We do not sell your personal information.
Payment information is processed through secure third-party payment providers. Trails of Grace does not directly store your full credit or debit card information.
Print-on-Demand & Shipping
Most Trails of Grace products are created especially for you after your order is placed. Because our physical products are made using a print-on-demand process, please allow time for both production and shipping.
Please allow approximately two weeks from the date of purchase for your order to be produced, shipped, and delivered. Many orders may arrive sooner, while occasional delays may occur due to production volume, holidays, weather, carrier delays, or other circumstances outside our control.
Once your order has been produced and shipped, tracking information will be provided when available. We appreciate your patience while your order is being made especially for you.
Returns & Exchanges
Because our products are made to order specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or other ordering errors. Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.
If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Trails of Grace within 30 days of receiving your order. Please include your order information, a description of the issue, and clear photos showing the problem so we can review your claim.
If the issue is determined to be a production or fulfillment error, we will work with our fulfillment provider to arrange an appropriate resolution, which may include a replacement or refund. Customers are not required to return damaged, defective, misprinted, or incorrect items to Trails of Grace unless specifically instructed otherwise.
Cancellations
Because our products are made to order, orders may enter production shortly after they are placed. If you need to cancel or make a change to your order, please contact Trails of Grace as soon as possible.
We will make every effort to accommodate your request; however, once an order has entered production, it can no longer be changed or canceled. Please carefully review your items, sizes, colors, shipping address, and other order details before completing your purchase.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments